Privacy Policy

This Privacy Policy explains how Slotsmines Casino may collect, use, store and disclose personal information when you visit our website, create an account, use our services or contact support. We aim to handle information responsibly, transparently and securely for players in Australia.

Slotsmines Casino holds a licence issued by the Kahnawake Gaming Commission under licence number 00940. Player data is protected by 128-bit SSL encryption and PGP protocol.

Information we may collect

When you use Slotsmines Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the checks required for your account and the choices you make when interacting with us. We aim to collect information that is reasonably relevant to providing services, maintaining security and meeting our obligations.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and information used to confirm that you are eligible to use our services. We may also receive information you provide when you contact customer support, submit a request or communicate with us about your account. Information may be collected when you register, update your details, participate in account activities or request assistance.

Verification information

To support identity, age, security and responsible account checks, we may ask for verification documents or other information. Depending on the circumstances, this may include documents used to confirm identity, age, address, payment ownership or the source of funds. We only ask for information that is relevant to the checks being carried out. Verification information may be reviewed by us or by service providers acting on our behalf.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with your account. Payment providers may process card, bank or other payment details. We may receive confirmation and transaction information from those providers without necessarily receiving or storing complete payment credentials. Transaction records help us operate your account, answer queries, detect unusual activity and meet record-keeping obligations.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, access times and referral information. We may also record information about how you use the website, including security events, login activity, preferences and interactions with website features.

Information from other sources

We may receive information from payment services, identity and verification providers, fraud-prevention services, analytics providers, customer support tools or other service providers that assist with operating the website. We may also receive information where this is permitted or required for security, compliance or legal purposes.

How we use information

We use personal information for purposes connected with providing and managing our services. This includes operating the website, managing player accounts, supporting secure transactions and communicating with players. We may use information where necessary to perform services requested by you, where we have a legitimate operational or security purpose, where you have provided consent, or where we are required or permitted to do so.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age and account information.
Conducting security, anti-fraud, anti-money-laundering and risk checks.
Detecting suspicious, unauthorised or prohibited activity.
Providing customer support and responding to questions, complaints and requests.
Sending service messages, account notices and other important operational information.
Sending marketing communications where you have consented or where otherwise permitted, subject to your communication preferences.
Improving the website, its performance, usability, security and reliability.
Understanding usage patterns through reporting and analytics.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Protecting our rights, players, service providers and the integrity of our services.

We may use automated tools to assist with identity checks, fraud detection, security monitoring or account risk assessment. These tools may flag activity for further review. Where appropriate, additional information or human assessment may be required before an account action is completed. Automated checks are intended to support secure and lawful operation of the service.

We may combine information from different sources where necessary for the purposes described in this Privacy Policy. We do not use personal information for unrelated purposes unless permitted or required by law, or where you have been informed and provided any consent that may be required. Information may also be used in aggregated or de-identified form for analysis, reporting and service improvement.

Marketing communications

Where permitted, we may use your contact details to send information about services, features or offers. Marketing communications will be subject to applicable requirements and your communication preferences. You can withdraw consent to marketing at any time by contacting support@slotsminescasino.wtf or by using an unsubscribe option where one is provided. Withdrawing marketing consent does not affect essential account, security or service messages.

Cookies, sharing, security and retention

Cookies and similar technologies

Slotsmines Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support secure logins, understand website traffic and improve the user experience. Some cookies may be placed by service providers that help with analytics, security, payments or website performance. Cookies may also help us recognise returning browsers and understand which features are useful.

You can manage, restrict or delete cookies through your browser settings. If you block certain cookies, parts of the website may not work correctly or some features may be unavailable. Browser settings vary, so please check the help or privacy section of your chosen browser for instructions. Cookie choices may need to be updated separately on different browsers or devices.

When information may be shared

We may share relevant information with trusted providers that help us operate the website and deliver services. These providers may include payment processors, identity and verification services, fraud-prevention providers, technology and hosting providers, customer support platforms, analytics services and professional advisers. They may only handle information for authorised business, security, support or compliance purposes and should protect information according to their obligations.

Information may also be disclosed where reasonably necessary to protect players, prevent fraud or other unlawful conduct, investigate security incidents, enforce our terms, respond to legal requests or meet an obligation imposed by law. If our business structure or services change, information may be transferred as part of a business transition, subject to appropriate safeguards.

Security and international handling

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. No website, transmission method or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep your login details confidential and contact support if you suspect unauthorised activity.

Some service providers may handle information outside Australia. Where this occurs, we take reasonable steps to support appropriate protection and require providers to handle information consistently with their services and contractual obligations. Information may be accessed from another country where necessary for hosting, technology, verification, support or security functions.

Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, transaction and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our processes.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

Making a data request

To exercise these rights, or to ask a question about this Privacy Policy, contact us at support@slotsminescasino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

Access: ask for a copy or summary of personal information held about you, subject to applicable limitations.
Correction: tell us which information is inaccurate, incomplete or out of date and request that it be corrected.
Deletion: ask us to remove personal information where it is no longer required or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
Withdrawing marketing consent: contact support@slotsminescasino.wtf or use an unsubscribe option where one is provided. Essential service or account messages may continue.

We will consider and respond to privacy requests within a reasonable period, subject to verification, operational requirements and any restrictions that apply. If we cannot fulfil a request in full, we will explain the reason where appropriate. A request to delete information may not be accepted where keeping the information is necessary for legal, security, fraud-prevention, dispute-resolution or record-keeping purposes.

Your responsibilities

You should provide accurate information, keep your account details up to date and notify us if you believe information connected with your account is incorrect. You should also keep passwords and access credentials confidential. If you share information about another person with us, you should have permission to do so where permission is required.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or legal obligations. The current version published on this page will apply from its stated update date. We encourage you to review this page periodically so you remain informed about how information may be handled. Continuing to use the website after an update may indicate that you have read the revised policy.